Rainmaker Careers

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At Rainmaker, we attract and retain bright, personable, energetic industry and technical experts to fill each position. We also foster a corporate culture which encourages decision making, problem solving, and leadership in an enjoyable environment. We support flextime and telecommuting, require occasional travel, and offer excellent benefits including medical, dental and 401(k) matching. If Rainmaker is a good fit for your talents and if you'd like to be part of a team that rewards innovation and great ideas, submit your resume and let us know about you and your interests.

Open Positions

Open

Customer Success Manager

SUMMARY

Reporting to VP of Customer Success, the Customer Success Manager will provide valuable insights and recommendations to facilitate assigned client’s overall revenue management initiatives. This position is accountable for building and maintaining strong customer relationships, customer satisfaction and success for Rainmaker customers. In addition, this position is accountable for partnering with others to introduce Rainmaker’s new products and product enhancements, ongoing training, and communicating customer related enhancement requests to the product team.

 

KEY ACCOUNTABILITIES

  • Establish credibility and customer confidence by implementing regular customer communication, in-person visits and performance reviews conducted quarterly
  • Identifies and maximizes opportunities to build long-term relationships that are mutually beneficial
  • Consult with customers on operational questions related to Rainmaker products
  • Assess current pricing and revenue management-related business practices and policies and recommend “best practices” to customer success
  • Lead the design of relevant, practical solutions for customer issues that can be readily implemented and gains endorsement by involved parties (needs specific identification of the parties)
  • Provide regular performance and strategy reviews with each client
  • Identify opportunities for ongoing learning to ensure full implementation by each customer
  • Build and maintain ongoing business partner relationships and develop methods of customer success management that allow for continuous improvement in customer satisfaction
  • Conduct analyses of clients business challenges, needs, and future plans to improve how our product can address these needs
  • Understand customer’s business and competitive landscape
  • Presents well thought-out ideas that promote company products and solutions
  • Be highly skilled working with executive level personnel
  • Make high-impact presentations to influence client actions
  • Acts flexibly and responsibly to meet customer requirements
  • Review and communicate performance using Business Intelligence Reporting options
  • Use Salesforce as a means to communicate customer interactions
  • Prioritize requests for system enhancements and coordinate follow-up with the Rainmaker or customer’s product management group
  • Provide input and feedback, from a business user’s perspective to the Rainmaker Product group, on solution features and functionality
  • Maintain a working knowledge of each Property Management System and how it integrates with a Rainmaker product
  • Travel up to 50% of the time

 

COMPETENCIES

  • Communication Project Management
  • Change Leadership Client Centered Approach
  • Professional Orientation Results Orientation
  • Problem Solving Partnering 2
  • Technical Expertise Leadership

 

QUALIFICATIONS & EXPERIENCE

  • A Bachelors Degree is required
  • Previous experience with Revenue Management or applicable experience in Multifamily or Hotel operations
  • Demonstrated success in sales, account/relationship management with proven ability to retain and grow accounts
  • Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details
  • Experience evaluating competitive landscape, market trends, and customer insights
  • Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other team members
  • Analytical background and ability to learn new systems quickly
  • Excellent communication skills, both written and verbal, with ability to influence others
  • Strong commitment to customer satisfaction
  • Self-starter looking to expand skills in rapidly advancing environment
  • Ability to bring new ideas to the table, not merely execute tasks as directed
  • Demonstrated ability to work in dynamic environment
  • Proven ability to manage multiple tasks with shifting priorities, strategies, and timeframes
  • Proven ability to work well in a team environment
  • Ability to conduct training for customers both in-person or via a webinar
  • Proven track record for managing time well
  • Tactful in difficult situations
  • Basic knowledge of Microsoft Office tools: Word, Excel, Outlook
Open

Software Engineer (Full Stack LAMP developer)

Experienced Web Application Developer – 3 years experience minimum

Do you understand the power of web technology? Do you like to solve real world problems? Do you have command of PHP, Javascript, and MySQL? Are you interested in helping to revolution an industry?

If so, come join a team of highly skilled individuals who maintain and enhance a MVC enterprise application built in PHP. We’re looking for a full-time passionate web developer to join our team and help shape our system.

The ideal candidate must be hands on, a good communicator, and have experience working in a fast-pace and collaborative environment. A passion for quality, an eye for detail, and a desire to help bring to market the best product possible. Experience in Laravel is a bonus.

This job is located in Broomfield, CO and is in-office only.

 

Who We Are

Rainmaker ILM provides leasing performance management solution to help multifamily property owners and operators measure and improve the effectiveness of advertising, call centers and leasing processes, at both the property and portfolio level. We are a division of Rainmaker, the leading provider of revenue management solutions to the multifamily housing market.

 

Responsibilities

  • Help shape and implement new features within the Rainmaker ILM product suite. This entails working with the rest of the engineering team (fellow developers, designers, and product owners) as well as sales and support folks to figure out what we should (and shouldn’t) be building and how to build it well.
  • Perform critical real-time web application development using the LAMP stack. (PHP, SQL, JavaScript, CSS…etc)
  • Ability to integrate with in-house and third-party applications through REST and SOAP APIs.
  • Unit-test code for robustness, including edge cases, usablility, and generally reliability
  • Collaborate with the QA team in design and implementation of testing plans to resolve issues and ensure software quality.

Requirements

  • BS in Computer Science or related technical field.
  • 3+ years of building successful web applications with PHP, MySQL, HTML, CSS, and JavaScript.
  • Experience working with a PHP framework such as CodeIgniter or Laravel.
  • Good understanding of Git (repo, branching, merging, etc.).
  • Experience using a ticket management system (preferably JIRA).
  • Linux command line & beginner/intermediate server administration experience.
  • Experience running apps on Amazon Web Services (EC2, S3, RDS).
  • Eligibility to work in the United States

 

What we can offer you:

  • Competitive base salary
  • Position with a fast growing, dynamic company
  • Relaxed, "office politics free" work environment
  • Unlimited coffee
  • Health Benefits
  • Retirement match
  • Paid vacation
  • Paid holidays
Open

Customer Success Director for the Northeast

SUMMARY

The Rainmaker Group is the market-leading provider of automated revenue management and profit optimization software solutions for the Multifamily Housing and Gaming & Hospitality industries. Rainmaker software, coupled with professional business consulting services, enables multifamily, gaming, and hospitality operators to maximize revenue from apartment leases and helps operators of casino hotels and other hospitality enterprises secure the most valuable customers to increase their profitability.

 

Reporting to the SVP of Commercial Operations, the Customer Success Director will provide valuable insights and recommendations to facilitate improvements in customer satisfaction, retention and utilization of software solutions for the Multifamily Housing Northeast portfolio of customer accounts. This position is accountable for building strong customer relationships, with a goal of increasing market share and use of The Rainmaker Group software and services. This position will partner with Sales Directors to present upsell and cross-sell opportunities, and with other internal teams to introduce product enhancements and present software utilization and performance findings to customers.

Key accountabilities

 

  • Quickly develop deep business and technical knowledge of Rainmaker’s pricing and revenue optimization solutions for the apartment industry
  • Conduct analyses of clients’ business challenges, needs, and future plans to improve how our products can address these needs
  • Establish credibility and customer confidence by implementing regular customer communication, in-person visits and performance reviews
  • Build and maintain ongoing business partner relationships and develop methods of account management that allow for continuous improvement in customer satisfaction
  • Identify opportunities for ongoing learning to ensure full implementation by each customer
  • Be proactive on initiating and executing on contract renewals with customers
  • Understand customer’s business and competitive landscape, and recommend best practices
  • Present well thought-out opportunities that promote company products and solutions
  • Be highly skilled working with executive level personnel
  • Make high impact presentations to influence client actions
  • Use Salesforce as a means to communicate customer interactions internally
  • Provide input and feedback, from a business user’s perspective to the Rainmaker Product group, on solution features and functionality
  • Maintain Multifamily Real Estate industry knowledge, and understand how changing market conditions may affect customer strategy within Rainmaker products
  • Contribute to development of team objectives to deliver measurable client value

 

Competencies

 

Communication                                                           Project Management

Change Leadership                                                     Client Centered Approach

Professional Orientation                                           Results Orientation                

Problem Solving                                                          Partnering                                                                                       

Technical Expertise                                                     Leadership

qualifications & experience

 

  • Demonstrated success in sales or account/relationship management with proven ability to retain and grow accounts
  • Understanding of Multifamily real estate operations, asset management or investment real estate principles
  • Experience with revenue management property management systems and customer relationship management systems
  • Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details
  • Ability to conduct training and performance presentations for customers, both in-person or via a webinar
  • Experience evaluating competitive landscape, market trends, and customer insights
  • Analytical background and ability to learn new systems quickly
  • Strong commitment to customer satisfaction
  • Self-starter looking to expand skills in rapidly advancing environment, with ability to bring new ideas to the table
  • Proven ability to manage multiple tasks with shifting priorities, strategies and timeframes
  • Excellent communication skills, both written and verbal, with ability to influence others
  • Proven ability to work well in a team environment
  • Tactful in difficult situations
  • Bachelor’s Degree is required, business or economics preferred
  • Ability to Travel up to 35% of the time
Open

Customer Success Director for the Southeast

SUMMARY

The Rainmaker Group is the market-leading provider of automated revenue management and profit optimization software solutions for the Multifamily Housing and Gaming & Hospitality industries. Rainmaker software, coupled with professional business consulting services, enables multifamily, gaming, and hospitality operators to maximize revenue from apartment leases and helps operators of casino hotels and other hospitality enterprises secure the most valuable customers to increase their profitability.

 

Reporting to the SVP of Commercial Operations, the Customer Success Director will provide valuable insights and recommendations to facilitate improvements in customer satisfaction, retention and utilization of software solutions for the Multifamily Housing Southeast portfolio of customer accounts. This position is accountable for building strong customer relationships, with a goal of increasing market share and use of The Rainmaker Group software and services. This position will partner with Sales Directors to present upsell and cross-sell opportunities, and with other internal teams to introduce product enhancements and present software utilization and performance findings to customers.

Key accountabilities

 

  • Quickly develop deep business and technical knowledge of Rainmaker’s pricing and revenue optimization solutions for the apartment industry
  • Conduct analyses of clients’ business challenges, needs, and future plans to improve how our products can address these needs
  • Establish credibility and customer confidence by implementing regular customer communication, in-person visits and performance reviews
  • Build and maintain ongoing business partner relationships and develop methods of account management that allow for continuous improvement in customer satisfaction
  • Identify opportunities for ongoing learning to ensure full implementation by each customer
  • Be proactive on initiating and executing on contract renewals with customers
  • Understand customer’s business and competitive landscape, and recommend best practices
  • Present well thought-out opportunities that promote company products and solutions
  • Be highly skilled working with executive level personnel
  • Make high impact presentations to influence client actions
  • Use Salesforce as a means to communicate customer interactions internally
  • Provide input and feedback, from a business user’s perspective to the Rainmaker Product group, on solution features and functionality
  • Maintain Multifamily Real Estate industry knowledge, and understand how changing market conditions may affect customer strategy within Rainmaker products
  • Contribute to development of team objectives to deliver measurable client value

 

Competencies

 

Communication                                                           Project Management

Change Leadership                                                     Client Centered Approach

Professional Orientation                                           Results Orientation                

Problem Solving                                                          Partnering                                                                                       

Technical Expertise                                                     Leadership

qualifications & experience

 

  • Demonstrated success in sales or account/relationship management with proven ability to retain and grow accounts
  • Understanding of Multifamily real estate operations, asset management or investment real estate principles
  • Experience with revenue management property management systems and customer relationship management systems
  • Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details
  • Ability to conduct training and performance presentations for customers, both in-person or via a webinar
  • Experience evaluating competitive landscape, market trends, and customer insights
  • Analytical background and ability to learn new systems quickly
  • Strong commitment to customer satisfaction
  • Self-starter looking to expand skills in rapidly advancing environment, with ability to bring new ideas to the table
  • Proven ability to manage multiple tasks with shifting priorities, strategies and timeframes
  • Excellent communication skills, both written and verbal, with ability to influence others
  • Proven ability to work well in a team environment
  • Tactful in difficult situations
  • Bachelor’s Degree is required, business or economics preferred
  • Ability to Travel up to 35% of the time
Open

Technical Support Engineer

Summary

The Tech Support Engineer will work with the Customer Service organization in providing first level support of Rainmaker ILM products. This position will provide advanced-level business and technical support to our clients in the multi-family industry.

Key Accountabilities 

  • Quickly develop deep business and technical knowledge of ILM’s dashboard and lead management solutions for the apartment industry
  • Understand multi-family operations and leasing principles holistically
  • Understand underlying clients’ issues beyond reported incidents and tie them to revenue solutions, operations, and revenue management principles
  • Conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment.
  • Distill complex topics and communicate in a simple and coherent manner with a consultative approach.
  • Develop significant expertise in one or more areas of the product suite or operations.
  • Guide and mentor the development of fellow Customer Service team members.
  • Develop tools or requirements for tools to improve efficiencies of the Customer Service team.

Competencies

  • Communication
  • Project Management
  • Change Leadership
  • Client Centered Approach
  • Professional Orientation
  • Results Orientation                
  • Problem Solving
  • Partnering
  • Technical Expertise
  • Leadership 

Qualifications & Experience 

  • An Associates Degree or greater in a quantitative discipline.
  • Strong knowledge of Excel or Google Sheets is preferred.
  • Excellent analytical, organizational, client-focus, and collaborative skills
  • Ability to manage multiple priorities and deadlines under pressure, work with limited direction and documentation, and thrive with uncertainty
  • Prior technical customer service experience in the software industry is a plus
  • Prior experience with operations, implementation and/or pricing/revenue management solutions is a plus

Please contact:

Careers

kladd@letitrain.com

 

Open

LRO Sales - Midwest

You will be responsible for the overall sales of the multifamily housing industry's premier product, Rainmaker LRO®.  As a dynamic sales person, you will be build relationships with executive level personnel in all-sized property management companies. You will lead the full sales cycle and manage the process from the first call to closing.

Key Accountabilities

  • Quickly develop deep business and technical knowledge of Rainmaker’s pricing and revenue optimization solution for the apartment industry – Lease Rent Options (LRO)
  • Develop methods of account management that allow for continuous improvement in customer satisfaction
  • Establish and build strong customer relationships and grow the business by anticipating customer needs and providing a high level of customer service
  • Provide market place feedback and competitive intelligence
  • Understand customer’s business and competitive landscape
  • Promote company products and solutions
  • Be highly skilled working with executive level personnel
  • Establish lead generation, telephone and email prospecting, meetings and presentations
  • Prepare proposals
  • Close sales

Required skills & Education

  • Prior experience with revenue management systems, multi-family operations, property management systems, customer relationship management systems
  • Demonstrated success in sales, account/relationship management with proven ability to retain and grow accounts
  • Ability to travel
  • Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details
  • Experience evaluating competitive landscape, market trends, and customer insights
  • Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other team members
  • Demonstrated proactive approach to tackling problems
  • Entrepreneurial/start-up experience preferred and a desire to work in a fast-paced environment
  • Ability to manage multiple priorities and deadlines under pressure, work with limited direction and documentation, and thrive under uncertainty
  • Prior experience with revenue management systems, multi-family operations, property management systems, customer relationship management systems
  • BS Computer Science, Math or equivalent, MBA preferred