Rainmaker Careers

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At Rainmaker, we attract and retain bright, personable, energetic industry and technical experts to fill each position. We also foster a corporate culture which encourages decision making, problem solving, and leadership in an enjoyable environment. We support flextime and telecommuting, require occasional travel, and offer excellent benefits including medical, dental and 401(k) matching. If Rainmaker is a good fit for your talents and if you'd like to be part of a team that rewards innovation and great ideas, submit your resume and let us know about you and your interests.

Open Positions

Open

Director of Customer Success

Summary

Reporting to VP of Customer Success, the Director of Customer Success will provide valuable insights and recommendations to facilitate assigned client’s overall revenue management initiatives. This position is accountable for building and maintaining strong customer relationships, customer satisfaction and success for Rainmaker customers. In addition, this position is accountable for partnering with others to introduce Rainmaker’s new products and product enhancements, ongoing training, and communicating customer related enhancement requests to the product team.

Key Accountabilities

  • Establish credibility and customer confidence by implementing regular customer communication, in-person visits and quarterly performance reviews
  • Identifies and maximizes opportunities to build long term relationships that are mutually beneficial
  • Consult with customers on operational questions related to Rainmaker products
  • Assess current pricing and revenue management-related business practices and policies and recommend “best practices” to customer success
  • Lead the design of relevant, practical solutions for customer issues that can be readily implemented and gains endorsement by involved parties
  • Provide regular performance and strategy reviews with each client
  • Identify opportunities for ongoing learning to ensure full implementation by each customer
  • Build and maintain ongoing business partner relationships and develop methods of customer success management that allow for continuous improvement in customer satisfaction
  • Conduct analyses of clients business challenges, needs, and future plans to improve how our product can address these needs
  • Understand customer’s business and competitive landscape
  • Presents well thought-out ideas that  promote company products and solutions
  • Be highly skilled working with executive level personnel
  • Make high impact presentations to influence client actions
  • Acts flexibly and responsibly to meet customer requirements
  • Review and communicate performance using Business Intelligence Reporting options
  • Use Salesforce as a means to communicate customer interactions
  • Prioritize requests for system enhancements and coordinate follow-up with the Rainmaker or customer’s product management group
  • Provide input and feedback, from a business user’s perspective to the Rainmaker Product group, on solution features and functionality
  • Maintain a working knowledge of each Property Management System and how it integrates with a Rainmaker product
  • Travel up to 50% of the time

Competencies

  • Communication   
  • Project Management
  • Change Leadership    
  • Client Centered Approach
  • Professional Orientation
  • Results Orientation                
  • Problem Solving
  • Partnering  
  • Technical Expertise
  • Leadership                                                

Qualifications & ExperienceA Bachelors Degree is required

  • A Bachelors Degree is required
  • Previous experience with Revenue Management or applicable experience in Multifamily or Hotel operations
  • Demonstrated success in sales, account/relationship management with proven ability to retain and grow accounts
  • Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details
  • Experience evaluating competitive landscape, market trends, and customer insights
  • Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other team members
  • Analytical background and ability to learn new systems quickly
  • Excellent communication skills, both written and verbal, with ability to influence others
  • Strong commitment to customer satisfaction
  • Self-starter looking to expand skills in rapidly advancing environment
  • Ability to bring new ideas to the table, not merely execute tasks as directed
  • Demonstrated ability to work in dynamic environment
  • Proven ability to manage multiple tasks with shifting priorities, strategies and timeframes
  • Proven ability to work well in a team environment
  • Ability to conduct training for customers both in-person or via a webinar
  • Proven track record for managing time well
  • Tactful in difficult situations
  • Basic knowledge of Microsoft Office tools: Word, Excel, Outlook

To apply, please contact: careers@letitrain.com

Open

Developer, Business Intelligence

Summary

The Alpharetta based Developer will play a critical role in helping evolve, scale and support Rainmaker’s business intelligence (BI) platform and fastest growing product line, revintel.  This product collects and aggregates critical data from disparate systems and delivers actionable insights to a hotelier’s desktop, allowing them to monitor their properties’ performance within their respective markets and make more educated decisions as it pertains to their revenue management strategy.

 

Key Accountabilities

  • Quickly develop deep business and technical knowledge of Rainmaker’s pricing and revenue optimization solutions
  • Assist revintel product team with development priorities, QA/UAT backup, support, data validation, etc.
  • Develop and maintain SQL Server 2012 and 2014 objects, especially complex stored procedures
  • Maintain and create SSIS ETL processes
  • Maintain and create reporting services reports
  • Follow internal development processes and documentation requirements
  • Provide support to customers in troubleshooting application issues, including providing operations support for nightly processing of Rainmaker applications
  • Conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment
  • Support customers with business and/or technical questions
  • Perform data analysis and validation using database tools
  • Participate in and contribute to support and product development meetings
  • Work with the rest of the team to help build and maintain strong customer relationships, customer satisfaction and success for Rainmaker customers
  • Participate in ongoing Rainmaker product training, and in communicating enhancement requests to the product team
  • Assist as required with the implementing new customers
  • Participate in weekly calls with project teams to help ensure projects are on target

Competencies

  • Communication   
  • Project Management
  • Change Leadership    
  • Valued Product ownership
  • Professional Orientation
  • Results Orientation                
  • Problem Solving
  • Partnering  
  • Technical Expertise                                               

Qualifications & Experience

  • 2-4 years’ experience with SQL Server database development
  • 1-3 years’ experience SSIS ETL development experience
  • T-SQL proficiency, including new functionality available on SQL Server 2014
  • Proficiency with performance tuning and query optimization
  • Desire to learn SSRS Reporting Services
  • Proficiency with JIRA and/or other similar project/dev management tools
  • Experience writing release notes and user documentation
  • ASP.Net Proficiency
  • Visual C# Proficiency
  • Hospitality industry experienced is helpful but not required
  • Prior experience with hotel Revenue Management Systems, Property Management Systems or BI products a huge plus

To apply, please contact: careers@letitrain.com

Open

Platform Architect

Summary

The Alpharetta based Platform Architect will play a lead role in helping to evolve and scale Rainmaker’s hotel revenue management technology stack.  This position is responsible for hands-on architecture leadership, guidance, and mentoring to the Rainmaker development teams to ensure the delivery of high-quality, robust, and scalable infrastructure software solutions. This role will collaborate directly with Senior Leadership, Team Leads and Software Developers to research, design, and prototype software solutions, ensuring that they align with Rainmaker’s vision of an integrated platform across all products. In addition, the Software Architect will communicate and mentor teams on software development best practices, patterns, and architecture guidelines.

Rainmaker’s platform consists of four products.  guestrev, Rainmaker’s flagship product, is a market leading room rate optimization tool geared to enable hoteliers to sell the right room to the right guest(s) at the right time and of course, at the optimal price.  grouprev helps hotels incorporate the impact of group business – from a forecasting, transient displacement and facilities management perspective – into their revenue management strategy while also optimizing room and other ancillary revenues that are derived from each guest from the group.  revintel is Rainmaker’s business intelligence (BI) engine that collects and aggregates critical data from disparate systems and delivers actionable insights to a hotelier’s desktop, allowing them to monitor their asset’s health metrics and overall performance as they compare to their strategic goals, competitors’ performance in their respective market(s) and other benchmarks.  revcaster compliments these efforts by allowing hotel operators to keep tabs on their competitors’ rates for similar inventory which enables them to make more educated decisions in their own pricing strategy.

Key Accountabilities

  • Maintain a centralized, technical vision for the Rainmaker products
  • Actively participate in the development process
  • Research, design, test, and evaluate new technologies and software components
  • Implement POCs and pair with technical leads on implementations
  • Communicate technical vision to the development teams, as well as the business stakeholders
  • Participate in the development of the strategic direction and vision for software solutions
  • Develop the technologies and architectures to achieve the vision within the business constraints
  • Conduct architectural reviews of existing software and lead adjustment strategies to fit within new markets
  • Drive adoption of core technologies, architectural guidelines, and standards
  • Drive best practices from technology selection and workflow to coding standards
  • Accelerate adoption of standards and new technologies
  • Provide technical guidance and coaching to developers

Competencies

  • Communication   
  • Project Management
  • Change Leadership    
  • Valued Product ownership
  • Professional Orientation
  • Results Orientation                
  • Problem Solving
  • Partnering  
  • Technical Expertise                                               

Qualifications & Experience

  • Strong understanding of network infrastructure and related technologies
  • 5+ years of prior experience as a Software Architect
  • S. in Computer Science or related discipline; Master’s degree desirable
  • Expert knowledge of the Microsoft stack (C#/.NET, ASP.NET, IIS, SQL Server, etc.)
  • Strong working knowledge of web technologies (HTML, JavaScript, etc.)
  • Expert knowledge of data structures, databases, algorithms and asynchronous architectures
  • Solid understanding of security/access control, scalability, high availability, and concurrency patterns
  • Experience developing RESTful and/or SOAP services
  • Experience with Release Management and Configuration Management

To apply, please contact: careers@letitrain.com

Open

Product Manager

Summary

The Alpharetta based Product Manager will play a critical role in the evolution of Rainmaker’s hotel revenue management technology stack.  This position is responsible for setting a product vision and strategy and clearly articulating the business value to the product team so they understand the intent behind the new product and/or release. The PM will work closely with sales, account management, product engineering and leadership teams to effectively own the creation and execution of the product roadmap ensure products that are delivered meet the needs of the market and keep in line with Rainmaker’s product strategy objectives.

Rainmaker’s platform consists of four products.  guestrev, Rainmaker’s flagship product, is a market leading room rate optimization tool geared to enable hoteliers to sell the right room to the right guest(s) at the right time and of course, at the optimal price.  grouprev helps hotels incorporate the impact of group business – from a forecasting, transient displacement and facilities management perspective – into their revenue management strategy while also optimizing room and other ancillary revenues that are derived from each guest from the group.  revintel is Rainmaker’s business intelligence (BI) engine that collects and aggregates critical data from disparate systems and delivers actionable insights to a hotelier’s desktop, allowing them to monitor their asset’s health metrics and overall performance as they compare to their strategic goals, competitors’ performance in their respective market(s) and other benchmarks.  revcaster compliments these efforts by allowing hotel operators to keep tabs on their competitors’ rates for similar inventory which enables them to make more educated decisions in their own pricing strategy.

Key Accountabilities

  • Maintain a centralized, platform product vision for the Rainmaker products
  • Lead cross-functional sessions for product strategy and planning, design reviews, release/product demos, etc.
  • Lead release, user and implementation documentation efforts
  • Manage the entire product line life cycle from strategic planning to tactical activities
  • Build and maintain internally and externally sharable roadmaps
  • Conduct market research and specify market requirements for current and future products
  • Collaborate with customers and other influencers to ensure a well-rounded understanding of product needs
  • Periodically present product strategy updates to Senior Leadership and to the broader organization

Competencies

  • Communication   
  • Project Management
  • Change Leadership    
  • Valued Product ownership
  • Professional Orientation
  • Results Orientation                
  • Problem Solving
  • Partnering  
  • Technical Expertise                                               

Qualifications & Experience

  • 3-5 years’ experience in Product Management
  • Proficiency using Aha! to build, maintain and share product roadmaps
  • Experience with release management in an agile development environment
  • Knowledge of the Microsoft stack (C#/.NET, ASP.NET, IIS, SQL Server, etc.) is a plus
  • Working knowledge of web technologies (HTML, JavaScript, etc.) is a plus


To apply, please contact: careers@letitrain.com

Open

Product Marketing Manager

Summary

The Alpharetta based Product Marketing Manager will be responsible for educating Rainmaker’s customer base and the broader hospitality industry on the value of our hotel revenue management technology applications.  The candidate will work closely with sales, account management, product engineering and leadership teams to effectively own the creation and execution of value and product centric, content rich campaigns that speak to the needs of the market and keep in line with Rainmaker’s product strategy objectives.

Rainmaker’s platform consists of four products.  guestrev, Rainmaker’s flagship product, is a market leading room rate optimization tool geared to enable hoteliers to sell the right room to the right guest(s) at the right time and of course, at the optimal price.  grouprev helps hotels incorporate the impact of group business – from a forecasting, transient displacement and facilities management perspective – into their revenue management strategy while also optimizing room and other ancillary revenues that are derived from each guest from the group.  revintel is Rainmaker’s business intelligence (BI) engine that collects and aggregates critical data from disparate systems and delivers actionable insights to a hotelier’s desktop, allowing them to monitor their asset’s health metrics and overall performance as they compare to their strategic goals, competitors’ performance in their respective market(s) and other benchmarks.  revcaster compliments these efforts by allowing hotel operators to keep tabs on their competitors’ rates for similar inventory which enables them to make more educated decisions in their own pricing strategy.

Key Accountabilities

  • Maintain a high-level understanding of Rainmaker’s product vision and its value proposition to the market
  • Develop product positioning and messaging that differentiates Rainmaker products from the competition
  • Communicate the value proposition to the sales team and develop tools that support the sales process
  • Help plan the launch of new products and releases and manage the cross-functional implementation of the plan
  • Become an expert at understanding Rainmaker’s buyers, the competition and the industry in general
  • Develop and execute strategies that drive demand for your product

Competencies

  • Communication
  • Project Management
  • Change Leadership
  • Valued product ownership
  • Professional Orientation
  • Results Orientation
  • Problem Solving
  • Partnering
  • Technical Expertise

 Qualifications and Expertise 

  • BS degree in Marketing or related field
  • 3-5 years’ experience in Product Marketing
  • Proficiency with sfdc and marketing automation tools such as Hubspot
  • Strong written communication skills
  • Self starter; proven ability and history of a proactive mindset