Rainmaker Careers

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At Rainmaker, we attract and retain bright, personable, energetic industry and technical experts to fill each position. We also foster a corporate culture which encourages decision making, problem solving, and leadership in an enjoyable environment. We support flextime and telecommuting, require occasional travel, and offer excellent benefits including medical, dental and 401(k) matching. If Rainmaker is a good fit for your talents and if you'd like to be part of a team that rewards innovation and great ideas, submit your resume and let us know about you and your interests.

Open Positions

Open

Revenue Manager

Summary

The Pricing team is made up of Revenue Managers accountable for service and support excellence for customers. Revenue Managers work with customers new to Revenue Management as well as providing ongoing support for customers contracting Rainmaker to serve in the capacity of Revenue Manager. The Revenue Manager provides insight and advice to customers from both a Revenue Management and Operations perspective. This individual provides regular performance results, consults on parameter settings and offers ongoing training to ensure the successful adoption of Rainmaker Products.

Key Accountabilities

  • Conduct Weekly/Bi-weekly Pricing Calls during mutually agreed upon day/time for an average of 5 to 10 client groups
  • Consult with customers on operational questions related to Revenue Management to enhance product understanding and adoptionConsult with customers on product configuration and seasonal changes
  • Responsible for building and maintaining relationships with customers
  • Identify opportunities for ongoing customer learning to ensure Revenue Management is fully adopted
  • Maintain professionalism at all times when communicating internally or with customers
  • Take ownership in expanding personal knowledge of revenue management thru Rainmaker University and by collaborating and shadowing colleagues in order to incorporate best practices
  • Develop and maintain a working knowledge of the integration with each Property Management System
  • Develop cross functional relationships with Technical and Support groups to better resolve client concerns
  • Collaborate with team members as needed to provide call coverage and project assistance in order to improve team efficiencies
  • Contribute to performance reviews by providing insight to the Revenue Management Lead by using Business Intelligence Reporting options
  • Directly contribute to the financial success and growth of the team through timely additions of new properties
  • Utilize SalesForce to effectively communicate client progress and concerns to multiple internal stakeholders
  • Prioritize requests for system enhancements and coordinate follow-up with the Rainmaker or customer’s product management group
  • Provide input and feedback, from a business user’s perspective to the Rainmaker Product group, on solution features and functionality
  • Demonstrates Rainmaker Values
  • Travel up to 10% of the time

Competencies

  • Communication
  • Project Management
  • Change Leadership
  • Client Centered Approach
  • Professional Orientation
  • Results Orientation
  • Problem Solving
  • Partnering

Required skills & Education

  • A Bachelors Degree or equivalent is required
  • 3-5 years’ experience in Multifamily or Hotel operations
  • Analytical background and ability to learn new systems quickly
  • Excellent communication skills, both written and verbal, with ability to influence others
  • Strong commitment to customer satisfaction
  • Self-starter looking to expand skills in rapidly advancing environment
  • Demonstrated ability to work in dynamic environment
  • Proven ability to manage multiple tasks with shifting priorities and timeframes
  • Proven ability to work well in a team environment
  • Proven track record for managing time well
  • Tactful in difficult situations
  • Ability to bring new ideas to the table, not merely execute tasks as directed
  • Basic knowledge of Microsoft Office tools: Word, Excel, Outlook

 

To apply, please contact: careers@letitrain.com

Open

Senior Solutions Analyst

Summary

The Senior Solutions Analyst will work with the Customer Service organization in providing first level support of Rainmaker products. The Senior Solutions Analyst will provide advanced-level business and technical support to our clients in the multi-family and/or hospitality industry. The Senior Solutions Analyst will also demonstrate leadership qualities to lead projects, and mentor and train other team members.

Key Accountabilities

  • Administer cases and customer information in Salesforce.com
  • Demonstrate commitment to professionalism and customer satisfaction in keeping with the Rainmaker Core Values
  • Quickly develop deep business and technical knowledge of Rainmaker’s pricing and revenue optimization solution for the apartment industry.
  • Prioritize multiple projects and/or issues at any given time in the face of tight deadlines, high customer expectations and demanding Rainmaker standards
  • Determine which cases should be escalated to the Science or Development teams for 3rd level support.
  • Distill complex topics into key talking points and then be able to communicate them to clients and co-workers in a simple and coherent manner using a consultative approach
  • Regularly contribute new articles or refine existing articles for the Customer Service knowledgebase
  • Develop rapport with key Rainmaker customers
  • Understand underlying clients’ issues beyond reported incidents and tie them to revenue solutions, operations, and/or revenue management principles
  • Conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment.
  • Understand multi-family and/or hospitality operations and revenue management principles holistically.
  • Perform advanced data analysis and database updates based on customer needs
  • Develop significant expertise in one or more areas of the product suite or operations.
  • Guide and mentor the development of fellow Customer Service team members.
  • Develop tools or requirements for tools to improve efficiencies of the Customer Service team.
  • Represent the Customer Service organization in interactions with other company teams such as Science, Implementation, Operations and Development.

Competencies

  • Communications
  • Change Leadership
  • Technical Expertise
  • Professional Orientation
  • Project Management
  • Problem Solving
  • Client Centered Approach
  • Partnering
  • Results Orientation
  • Leadership

Required skills & Education

  • Strong commitment to customer satisfaction
  • Excellent communication skills, both written and verbal
  • A Bachelors Degree in an analytical discipline or work equivalent.
  • Excellent analytical and collaborative skills
  • Advanced knowledge of SQL and Excel
  • Scripting language experience such as PERL, Python or Powershell preferred
  • Ability to manage multiple priorities and deadlines under pressure, work with limited direction and documentation, and thrive with uncertainty
  • Prior technical customer service experience in the software industry of 3 years or more
  • Prior experience with hotel or multifamily operations and/or revenue management solutions is a plus

 

To apply, please contact: careers@letitrain.com

 

Open

Sales Director – Western Region

Summary

You will be responsible for the overall sales of the multifamily housing industry's premier products, Rainmaker LRO® and ILM®. As a dynamic sales person, you will be build relationships with executive level personnel in all-sized property management companies. You will lead the full sales cycle and manage the process from the first call to closing.

Key Accountabilities

  • Quickly develop deep business and technical knowledge of both Rainmaker’s pricing and revenue optimization solution, Lease Rent Options (LRO) and our leasing performance/lead management solution, Intelligent Lead Management (ILM) – for the Apartment industry
  • Promote company products and solutions
  • Develop and execute a business plan, prepare accurate forecasts and exceed sales targets
  • Develop methods of account management that allow for continuous improvement in customer satisfaction
  • Understand and provide feedback on the market place and competitive landscape
  • Be highly skilled working with executive level personnel
  • Establish and build strong customer relationships and grow the business by anticipating customer needs and providing a high level of customer service
  • Ability to develop new business by prospecting and cold calling
  • Skilled in a consultative sales approach which includes discovery, presentation, summary and close

Required skills & Education

  • Prior experience with revenue management systems, multi-family operations, property management systems, customer relationship management systems
  • Demonstrated success in sales, account/relationship management with proven ability to retain and grow accounts
  • Ability to travel and work remotely
  • Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details
  • Experience evaluating competitive landscape, market trends, and customer insights
  • Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other team members
  • Demonstrated proactive approach to tackling problems
  • Entrepreneurial/start-up experience preferred and a desire to work in a fast-paced environment
  • Ability to manage multiple priorities and deadlines under pressure, work with limited direction and documentation, and thrive under uncertainty
  • Prior experience with revenue management systems, multi-family operations, property management systems, customer relationship management systems
  • BS or equivalent , MBA preferred

To apply, please contact: careers@letitrain.com

Open

Sales Director – Central Region

Summary

You will be responsible for the overall sales of the multifamily housing industry's premier products, Rainmaker LRO® and ILM®. As a dynamic sales person, you will be build relationships with executive level personnel in all-sized property management companies. You will lead the full sales cycle and manage the process from the first call to closing.

Key Accountabilities

  • Quickly develop deep business and technical knowledge of both Rainmaker’s pricing and revenue optimization solution, Lease Rent Options (LRO) and our leasing performance/lead management solution, Intelligent Lead Management (ILM) – for the Apartment industry
  • Promote company products and solutions
  • Develop and execute a business plan, prepare accurate forecasts and exceed sales targets
  • Develop methods of account management that allow for continuous improvement in customer satisfaction
  • Understand and provide feedback on the market place and competitive landscape
  • Be highly skilled working with executive level personnel
  • Establish and build strong customer relationships and grow the business by anticipating customer needs and providing a high level of customer service
  • Ability to develop new business by prospecting and cold calling
  • Skilled in a consultative sales approach which includes discovery, presentation, summary and close

Required skills & Education

  • Prior experience with revenue management systems, multi-family operations, property management systems, customer relationship management systems
  • Demonstrated success in sales, account/relationship management with proven ability to retain and grow accounts
  • Ability to travel and work remotely
  • Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details
  • Experience evaluating competitive landscape, market trends, and customer insights
  • Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other team members
  • Demonstrated proactive approach to tackling problems
  • Entrepreneurial/start-up experience preferred and a desire to work in a fast-paced environment
  • Ability to manage multiple priorities and deadlines under pressure, work with limited direction and documentation, and thrive under uncertainty
  • Prior experience with revenue management systems, multi-family operations, property management systems, customer relationship management systems
  • BS or equivalent , MBA preferred

 

To apply, please contact: careers@letitrain.com