Rainmaker Careers

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At Rainmaker, we attract and retain bright, personable, energetic industry and technical experts to fill each position. We also foster a corporate culture which encourages decision making, problem solving, and leadership in an enjoyable environment. We support flextime and telecommuting, require occasional travel, and offer excellent benefits including medical, dental and 401(k) matching. If Rainmaker is a good fit for your talents and if you'd like to be part of a team that rewards innovation and great ideas, submit your resume and let us know about you and your interests.

Open Positions

Open

Solutions Analyst – Level 1 Part Time

Summary

The Solutions Analyst will work with the Customer Service organization in providing first level support of Rainmaker products. The Solutions Analyst will provide first level customer interaction facilitating case management and solutions. This position is crucial to high customer satisfaction among Rainmaker clients.

This is part time position for a self-starter who is looking to work 4 hours per day from home.

Key Accountabilities

  • Provide first level support to customers in troubleshooting application issues
  • Administer customer cases and customer information in Salesforce.com
  • Communicate with customers via email and telephone
  • Perform initial case triage and assign to appropriate support queue as needed
  • Perform basic LRO product administration as requested by customers
  • Demonstrate commitment to professionalism and customer satisfaction in keeping with the Rainmaker Core Values
  • Participate and contribute remotely in support meetings

Competencies

  • Communications

  • Problem Solving

  • Client Centered Approach                                      

  • Partnering

  • Professional Orientation

  • Results Orientation

Qualifications & Experience

  • Excellent communication skills, both written and verbal
  • Strong commitment to customer satisfaction
  • Demonstrated ability to adapt and work well remotely
  • Demonstrated ability to work well in a dynamic team environment
  • Basic knowledge of Microsoft Office tools: Word, Excel, Outlook
  • Prior customer service experience in the software industry of 1 year or more, a plus
  • Prior experience with hotel or multifamily operations and/or revenue management solutions is a plus

 

To apply, please contact: careers@letitrain.com

 

Open

Sales Director – Western Region

Summary

You will be responsible for the overall sales of the multifamily housing industry's premier products, Rainmaker LRO® and ILM®. As a dynamic sales person, you will be build relationships with executive level personnel in all-sized property management companies. You will lead the full sales cycle and manage the process from the first call to closing.

Key Accountabilities

  • Quickly develop deep business and technical knowledge of both Rainmaker’s pricing and revenue optimization solution, Lease Rent Options (LRO) and our leasing performance/lead management solution, Intelligent Lead Management (ILM) – for the Apartment industry
  • Promote company products and solutions
  • Develop and execute a business plan, prepare accurate forecasts and exceed sales targets
  • Develop methods of account management that allow for continuous improvement in customer satisfaction
  • Understand and provide feedback on the market place and competitive landscape
  • Be highly skilled working with executive level personnel
  • Establish and build strong customer relationships and grow the business by anticipating customer needs and providing a high level of customer service
  • Ability to develop new business by prospecting and cold calling
  • Skilled in a consultative sales approach which includes discovery, presentation, summary and close

Required skills & Education

  • Prior experience with revenue management systems, multi-family operations, property management systems, customer relationship management systems
  • Demonstrated success in sales, account/relationship management with proven ability to retain and grow accounts
  • Ability to travel and work remotely
  • Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details
  • Experience evaluating competitive landscape, market trends, and customer insights
  • Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other team members
  • Demonstrated proactive approach to tackling problems
  • Entrepreneurial/start-up experience preferred and a desire to work in a fast-paced environment
  • Ability to manage multiple priorities and deadlines under pressure, work with limited direction and documentation, and thrive under uncertainty
  • Prior experience with revenue management systems, multi-family operations, property management systems, customer relationship management systems
  • BS or equivalent , MBA preferred

To apply, please contact: careers@letitrain.com

Open

Sales Director – Central Region

Summary

You will be responsible for the overall sales of the multifamily housing industry's premier products, Rainmaker LRO® and ILM®. As a dynamic sales person, you will be build relationships with executive level personnel in all-sized property management companies. You will lead the full sales cycle and manage the process from the first call to closing.

Key Accountabilities

  • Quickly develop deep business and technical knowledge of both Rainmaker’s pricing and revenue optimization solution, Lease Rent Options (LRO) and our leasing performance/lead management solution, Intelligent Lead Management (ILM) – for the Apartment industry
  • Promote company products and solutions
  • Develop and execute a business plan, prepare accurate forecasts and exceed sales targets
  • Develop methods of account management that allow for continuous improvement in customer satisfaction
  • Understand and provide feedback on the market place and competitive landscape
  • Be highly skilled working with executive level personnel
  • Establish and build strong customer relationships and grow the business by anticipating customer needs and providing a high level of customer service
  • Ability to develop new business by prospecting and cold calling
  • Skilled in a consultative sales approach which includes discovery, presentation, summary and close

Required skills & Education

  • Prior experience with revenue management systems, multi-family operations, property management systems, customer relationship management systems
  • Demonstrated success in sales, account/relationship management with proven ability to retain and grow accounts
  • Ability to travel and work remotely
  • Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details
  • Experience evaluating competitive landscape, market trends, and customer insights
  • Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other team members
  • Demonstrated proactive approach to tackling problems
  • Entrepreneurial/start-up experience preferred and a desire to work in a fast-paced environment
  • Ability to manage multiple priorities and deadlines under pressure, work with limited direction and documentation, and thrive under uncertainty
  • Prior experience with revenue management systems, multi-family operations, property management systems, customer relationship management systems
  • BS or equivalent , MBA preferred

 

To apply, please contact: careers@letitrain.com